Privacy Policy

At EzSignly, we prioritize the protection of your personal information. This Privacy Notice explains how EzSignly, Inc. and its affiliates (“EzSignly,” “we,” “our,” or “us”) collect, use, store, disclose, and process personal information in connection with your use of our websites, including ezsignly.com, our mobile applications, web clients, and any other services, products, or platforms that link to this Privacy Notice.

By accessing or using our Services, you acknowledge and agree that your personal information will be collected and used in accordance with the practices described in this Privacy Notice.

In certain situations, we may process personal information pursuant to a written agreement with a third-party entity (such as your employer or service provider). In such cases, that third party may control how your information is used, and their terms—not this Notice—may apply. If you believe your information is being processed on behalf of a third-party organization, we recommend contacting them directly regarding your data and privacy rights.

Please note, this Privacy Notice does not apply to third-party websites, services, or applications that may be accessible through our Services. We encourage you to review the privacy policies of those third parties before interacting with them or providing your information.

EzSignly’s platform enables individuals and organizations to digitally execute, track, and verify electronic transactions—such as signing agreements, contracts, or consent forms. To fulfill these services, we may collect and log certain information that supports the authenticity and enforceability of those transactions, such as signer names, email addresses, device and browser details, timestamps, IP addresses, and usage logs.

We encourage you to read this Privacy Notice in its entirety to understand how we handle your personal information and the rights available to you. You may also refer to the table of contents below to navigate to specific sections.

• Collection of Personal Information
• Use of Personal Information and Lawful Bases for Processing
• Disclosure of Personal Information
• Retention of Personal Information
• Your Choices
• Your Privacy Rights and Choices
• Children’s Privacy
• How We Protect Your Personal Information
• Changes to This Privacy Notice
• How to Contact Us
• Supplemental Privacy Disclosures for Customers and Users in Certain Countries
• Cookie Notice

You have control over whether to visit our website, install our applications, or share personal information with us. However, certain features of the EzSignly Services may require personal data to function. For example, if you choose not to create an electronic signature, you will not be able to complete a digital signing process on our platform. For more about your rights and choices, please refer to Sections 5 and 8 of this Privacy Notice.

Personal Information You Provide to Us

We collect personal information directly from you when you:

• Register for or log in to your EzSignly account
• Initiate, review, or complete a document for electronic signing
• Create or modify your user profile
• Contact our support team
• Participate in product feedback, surveys, webinars, events, or community forums
• Subscribe to newsletters or marketing communications

You may also provide personal information about others when you:

• Invite participants to sign or review a document
• Add users to a team or shared workspace
• Refer a friend or share feedback
• Input recipient details for document routing

If you prefer not to share this information, certain functionalities like sending or receiving signature requests may be limited.

Examples of personal information we may collect include:

• Identifiers and Contact Details: Full name, email address, phone number, mailing address, or signature image
• Account Information: Login credentials, profile photo (if uploaded), and contact preferences
• Billing and Payment Data: Payment card details, billing address, and transaction history
• Customer Communication Data: Feedback, queries, or support requests submitted through chat, email, or web forms
• Contacts Data: With your permission, information about your authorized contacts (e.g., names, emails) used within your account

Personal Information Collected Automatically

When you interact with our Services—including browsing without logging in—we may automatically collect information using cookies, device identifiers, and similar technologies. For opt-out options, please see Section 5 & 12.

We collect technical and usage data, such as:

• Device Data: IP address, browser type, operating system, and hardware settings
• Usage Logs: Access times, clickstreams, session duration, page views, referral links, and crash reports
• Transactional Metadata: IP addresses and verification methods used by signers, timestamp logs, and document activity trails
• Marketing and Analytics Data: User preferences, campaign engagement, and product interest inferred from usage behavior

Some of this information is stored using cookies and other tracking technologies. To learn more or manage cookie preferences, please visit our Section 12.

Personal Information from Other Sources

Subject to applicable laws, we may receive personal information about you from external sources, such as:

• Third-Party Services and Integrations: You may connect third-party tools (e.g., Google Workspace, Dropbox, CRM platforms) with your EzSignly account. These services may provide us access to contact details or document metadata. You are responsible for reviewing and approving any third-party permissions.
• Marketing Partners and Affiliates: We may receive information from co-marketing programs, event sponsors, or affiliates under common ownership.
• Other EzSignly Users: Customers who initiate a document for your review or signature may provide your email address, name, or other identifying details.
• We may combine this information with the data we collect directly from you to improve your user experience or fulfill our contractual obligations.

Data Processed on Behalf of Customers

When our business customers use certain features of the EzSignly Services, we may process and store limited personal information solely on their behalf, acting as a data processor. For example, when a customer uploads agreements, contracts, or other documents for electronic signature or review, we process those materials under their instructions and for the purpose of fulfilling their use of the Services. In such cases, the customer acts as the data controller and is responsible for determining the purposes and lawful basis of the data processing.

In some circumstances, including where required to comply with legal obligations or for operational purposes—such as retaining audit trails, signature logs, or transactional metadata—we may act as both a data processor and a data controller. This may apply to services beyond core signing functionality, such as identity verification or analytics features.

If you are using our Services because a customer (e.g., your employer, service provider, or business partner) has requested your participation, and you have questions regarding how your personal information is handled, you should first contact that customer directly. Where we receive data rights requests relating to instances in which we act as a processor, we will promptly refer such inquiries to the appropriate data controller for further handling.

Subject to applicable laws, EzSignly collects and uses personal information to provide, operate, maintain, and improve our Services; develop new features; and communicate relevant information about our products and services, including marketing communications where permitted.

For more detailed information on how we use specific categories of personal data, including relevant legal bases, please see the section titled “Further Information on the Personal Information We Process and Our Purposes” below.

Lawful Basis for Processing Your Personal Information

Where data protection laws (such as the General Data Protection Regulation (GDPR) or equivalent laws in other jurisdictions) require a lawful basis for processing, and where EzSignly acts as a data controller, our legal basis for processing your personal information will depend on the nature of the information and the context in which it is collected or used.

In most cases, we process your personal information under one or more of the following lawful bases:

Contractual Necessity: Where the data is required to fulfill our contractual obligations to you (e.g., providing access to your account, delivering signed documents).

Legitimate Interests: Where the processing supports our business operations (e.g., improving product performance, ensuring platform security, fraud prevention), provided these interests are not overridden by your fundamental rights and freedoms.

Legal Obligations: Where processing is necessary to comply with applicable laws or respond to lawful requests from public authorities.

Vital Interests: In rare cases, where processing is necessary to protect your vital interests or those of another individual.

Consent: Where required by law, we will obtain your express consent before processing your personal information (e.g., for certain types of marketing or when processing sensitive personal information).

If we process sensitive personal information (such as biometric identifiers or government-issued ID numbers), we will ensure that one of the permitted grounds for processing under applicable law also applies.

When We Act as a Data Processor

When EzSignly processes personal data on behalf of a customer (such as when hosting documents uploaded for signing), the customer is considered the data controller, and they are responsible for determining the appropriate lawful basis. If you have questions about the legal basis for processing in such cases, please contact the relevant organization that requested your participation in a transaction via EzSignly.

Further Information on the Personal Information We Process and Our Purposes

The table below outlines examples of how EzSignly processes personal information, the categories of personal information involved, and the corresponding legal bases for doing so, where applicable. These examples are illustrative and not intended to be exhaustive.

Please note that applicable lawful bases may vary depending on your jurisdiction and specific use of the Services. If you have questions regarding the lawful basis relied upon in your case, or require further clarification, you may contact us using the information provided in Section 11 of this Privacy Notice.

Other Uses

We may use personal information collected through the Services—or insights derived from user activity—to create aggregated, anonymized, or de-identified data that no longer identifies any individual or device. This type of data may be used for various purposes, including:

• Marketing and trend analysis
• Internal research and analytics
• Improving and developing new features
• Enhancing the performance of our Services
• Training or refining artificial intelligence models that support certain EzSignly functionalities

Once data has been aggregated or de-identified in accordance with applicable laws, it is no longer considered personal information, and this Privacy Notice no longer applies to its use.

Subject to applicable laws, and where required, with your consent, EzSignly may disclose personal information in the following circumstances:

Service Providers

We may share your personal information with trusted third-party service providers who assist us in delivering and supporting our Services. These providers perform functions such as authentication, intelligent search, analytics, fraud prevention, billing, advertising support, and customer service. We enter into written agreements with all service providers that require them to handle your data in compliance with applicable privacy and security standards.

Affiliates

We may disclose your personal information to our affiliated companies under common ownership or control. These affiliates will use your information only as permitted by this Privacy Notice and applicable law.

Joint Marketing Partners

If you register for an event, promotion, or campaign co-hosted by EzSignly and a third party (e.g., webinars, sweepstakes), we may share your personal information with that third party. These joint marketing partners may use your information in accordance with their own privacy policies.

Advertising and Marketing Partners

On our public-facing marketing websites, we may work with advertising partners that use cookies, pixels, and similar technologies to deliver personalized ads and content. These partners may include ad networks, measurement providers, remarketing services, or social media platforms.

Note: We do not use third-party advertising cookies within customer-facing products (e.g., document signing interface, dashboards) or share customer document data with advertising providers.

Public Authorities and Legal Obligations

We may disclose your personal information as required by law, regulation, or legal process (e.g., subpoenas, court orders, government audits). Disclosure may also occur to protect rights, safety, or property—whether ours, yours, or others—including in the event of a potential violation of EzSignly policies or terms.

Corporate Transactions

If EzSignly undergoes a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, your personal information may be shared with relevant parties as part of due diligence or the transaction itself. We will provide notice of any material changes to privacy practices following such a transaction.

With Your Consent

We may disclose personal information in other ways when you explicitly consent. For example, we may post a user testimonial that includes your name and title, with your permission.

Additional Disclosures

In some cases, your personal information may also be disclosed as follows:

Other EzSignly Users

When you initiate or participate in an electronic transaction (e.g., sending a document for signature), other participants may receive access to your name, email address, and document content, as necessary to complete the workflow.

Payment Processors

If you make or receive a payment via our Services, we may share relevant billing and payment data (such as payment method, transaction amount, and billing address) with the third-party payment processor of your choice.

Public Information & User Content

If you post content on publicly accessible areas—such as blog comments, support forums, or community discussions—that content may be read, collected, or used by others. Please exercise caution when sharing personal details in these contexts.

Profile Visibility

If you choose to create an EzSignly profile, certain profile details (e.g., name, organization, avatar) may be visible to other EzSignly users. You can manage your visibility preferences within your account settings.

Your Employer or Organization

If you register using an email address tied to a business, nonprofit, or government domain (e.g., yourname@company.com), and your organization is an EzSignly customer with administrative access, that organization may be able to locate your account, manage your user role, or take administrative actions (e.g., deactivating your account, reassigning ownership of documents).

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, contractual, and operational requirements, as outlined in our internal data retention policy and information governance standards.

• The duration of retention may vary based on factors such as:
• The nature of the personal information collected
• The purpose for which it was processed (e.g., contractual performance, compliance, fraud prevention)
• The existence of legal or regulatory obligations (e.g., tax, audit, litigation hold requirements)

In general, this means your personal information may be retained:

• As long as your account is active
• For the duration of a contract or agreement
• As required by applicable law, including statutes of limitation

Where deletion or anonymization is not technically feasible (for example, due to system limitations or backup constraints), we apply appropriate administrative, technical, and security safeguards to protect the data and prevent any further processing, except as required by law.

You have control over how your personal information is collected, used, and processed. This section outlines various choices available to you to manage your privacy preferences when using EzSignly Services.

Profile and Account Settings

You are not required to complete a user profile to use the Services. If you choose to do so, you may access, review, and update your profile information at any time through your account settings. You are responsible for ensuring that your personal information is accurate and up to date.

Marketing Communications

You may opt out of receiving promotional or marketing emails from EzSignly by clicking the “unsubscribe” link included in the footer of such emails or by updating your communication preferences within your account dashboard.

Please note: After unsubscribing, we may still send you transactional or service-related communications, such as signature requests, security alerts, or account notifications.

If you wish to opt out of receiving telemarketing calls, please contact us at [support@ezsignly.com] with your full name, organization, and the phone number you wish to remove from our internal Do-Not-Call list. You may also notify us during a call.

Cookies and Related Technologies

You may control how cookies are used on your browser by:

• Adjusting browser settings to block or delete cookies
• Using cookie preference tools provided on our website
• Visiting our Cookie Notice for more detailed instructions

Please be aware that disabling cookies may affect certain features and functionalities of the Services. At this time, EzSignly does not respond to browser-initiated “Do Not Track” (DNT) signals.

Device and Usage Information

If you prefer not to share location data, you can:

• Turn off location services in your mobile device or browser settings
• Decline browser requests for location access

This may limit certain location-based features of the Services.

Closing Your Account

If you wish to deactivate or close your EzSignly account, you can do so by logging into your account and navigating to your subscription or plan management settings. For step-by-step guidance, please contact us at support@ezsignly.com.

Complaints and Questions

EzSignly is committed to addressing valid concerns about how your personal information is handled. If you have questions, feedback, or complaints related to this Privacy Notice or our data practices, please contact us at: legal@ezsignly.com

We will respond in accordance with applicable privacy laws and strive to resolve your concerns in a timely and respectful manner.

Depending on your place of residence and applicable data protection laws, you may have specific rights regarding the personal information we collect, use, and store about you. This section describes those rights and how you may exercise them.

To submit a request regarding any of your rights, please contact us via email at legal@ezsignly.com.

Rights You May Have

Subject to local laws and conditions, your rights may include:

• Right to Know – Request details about how we collect, use, disclose, and store your personal information; the categories of personal information involved; the sources; and our purpose for processing.
• Right to Access – Request a copy of the personal information we hold about you.
• Right to Correct – Request corrections to personal information you believe is inaccurate, incomplete, or outdated.
• Right to Delete – Request deletion of your personal information, subject to certain exceptions.
• Right to Restrict or Object – Request restrictions on, or object to, the processing of your personal information in certain circumstances.
• Right to Data Portability – Request your personal information in a structured, machine-readable format so that it can be transferred to another provider.
• Right to Withdraw Consent – Where we rely on consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Direct Marketing – You may opt out of receiving marketing communications at any time (see Section 5).
• Right to Appeal – If we deny your request, you may have the right to appeal that decision depending on your jurisdiction.

If you are dissatisfied with our response or believe your rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

Identity Verification and Authorized Agents

To protect your privacy, we may request additional information to verify your identity before processing your request. If you maintain an EzSignly account, verification may occur via your account login. For non-account holders, we may request further identifying details.

You may also designate an authorized agent to submit a request on your behalf. If you do, we may require written permission or other legal documentation to validate the agent’s authority.

Please note that certain personal information may be exempt from access, deletion, or correction requests as permitted under applicable law. If you ask us to delete data necessary to operate your account, you may lose access to some or all of our Services.

Opt-Out of Sales and Targeted Advertising

Depending on your jurisdiction, you may have the right to opt out of:

The “sale” of personal information, and/or

The processing of your personal information for targeted advertising (also known as “cross-context behavioral advertising”).

EzSignly may engage third-party partners that help us display personalized marketing content across platforms. These disclosures may be considered “sales” or “targeted advertising” under certain laws.

To opt out:

• Adjust your cookie settings in the Cookie Preferences Center
• Enable legally recognized browser-based signals such as Global Privacy Control (GPC) — we will honor these in accordance with applicable law
• You may also appoint an authorized agent to submit opt-out requests on your behalf

We do not knowingly “sell” personal information or process it for targeted advertising where the subject is under the age of 16 without legally required affirmative authorization.

International Transfers of Personal Information

EzSignly operates globally, and your personal information may be transferred outside of your country or region for processing, including to the United States or other jurisdictions that may not have equivalent data protection laws.

For transfers from the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements (DPAs) with our partners and vendors
• Additional technical and organizational measures where required by law

If you would like more information about cross-border transfers or a copy of applicable safeguards, please contact us at legal@ezsignly.com.

EzSignly’s Services are not intended for individuals under the age of 18, or any higher minimum age as defined by applicable local laws (“minors”). We do not knowingly collect, solicit, or store personal information from minors, and we do not knowingly permit minors to use or register for our Services.

If you are a minor, please do not use the Services, submit any information through our websites or applications, or otherwise provide us with your personal information.

In the event that we become aware that we have inadvertently collected personal information from a minor without verified parental or legal guardian consent, we will take reasonable steps to delete that information from our records.

If you believe that a minor may have provided us with personal information, please contact us promptly via email at legal@ezsignly.com so that we can investigate and take appropriate action.

At EzSignly, we take the security of your personal information seriously. We have implemented a combination of technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, destruction, or any other unlawful form of processing.

These safeguards are part of our broader Information Security Management System (ISMS), which includes internal policies, access controls, encryption protocols, incident response procedures, and regular audits.

Key protections include:

• Access Control: Access to personal information is strictly limited to authorized personnel who require it to perform their job functions and who are subject to contractual confidentiality obligations.
• Data Encryption: Sensitive data is encrypted during transmission and, where applicable, at rest.
• Monitoring & Alerts: We utilize real-time monitoring tools and logging systems to detect and respond to suspicious activity.
• Training & Awareness: All employees undergo data protection and security training as part of our compliance efforts.
• Third-Party Risk Management: We evaluate the security practices of vendors and partners that process personal data on our behalf and require them to comply with appropriate data protection standards.

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is entirely secure. Therefore, we cannot guarantee absolute security but are committed to continuously improving our safeguards in alignment with evolving best practices and legal requirements.

We may update or modify this Privacy Notice from time to time to reflect changes in applicable law, our business practices, technologies, or the features of our Services. When we do, we will revise the “Last Updated” date at the top of the Notice.

If the changes are material, we will provide additional notice where required by law—such as by posting a notice on our website or contacting you directly.

Your continued use of the Services following the posting of any revised Privacy Notice constitutes your acceptance of the terms as amended. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Notice or our handling of your personal information, you may contact us at:

EzSignly, Inc.

Attention: Privacy Team

Address: 33 W Higgins Road Suite # 5000

South Barrington IL 60010

United States

Email: legal@ezsignly.com

Phone (U.S.): +1 855-994-4290

We will respond to your inquiry in accordance with applicable data protection laws.

If you reside in one of the jurisdictions listed below, additional provisions apply to the processing of your personal information, in accordance with local data protection laws. To the extent of any conflict between these country-specific provisions and other parts of this Privacy Notice, the provisions below shall prevail.

Australia

Cross-Border Transfers: Your personal information may be transferred to and processed in countries outside of Australia, including the United States, Canada, Singapore, the United Kingdom, and member states of the European Union.

Data Storage: Your information may be stored on infrastructure located in Australia, the U.S., the EU, and/or Canada.

Complaints: If you believe we have breached your privacy rights under Australian law, you may contact us using the information in Section 11. We will take reasonable steps to investigate and respond to your complaint within a reasonable period.

Brazil

Your Rights Under LGPD:

Brazilian residents may exercise the following rights under the Lei Geral de Proteção de Dados (LGPD):

• Confirm whether your data is being processed
• Access or correct your personal information
• Request anonymization, blocking, or deletion of unnecessary or unlawfully processed data
• Request information on data sharing, including a list of third parties who received your data for marketing in the past calendar year
• Object to decisions made solely by automated processing when it affects your interests
• Withdraw consent at any time

We will respond to rights requests within 15 days, as required by LGPD. To exercise your rights, contact us via e-mail at support@ezsignly.com.

Canada

Your personal information may be transferred to countries outside of Canada, including the United States, where it will be subject to the laws of the receiving jurisdiction. By using EzSignly Services, you consent to such cross-border transfers.

Your Rights:

• You may object to certain types of data processing on legitimate grounds, unless we are legally required to process that data.
• You may provide instructions on the handling of your personal information after your death.
• You may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) by mail at 3 Place de Fontenoy, 75007 Paris, or by calling +3 3(0)1 5373 2222.

We may require identity verification and written authorization for agent-submitted requests, including details on the scope and duration of the agent’s authority.

Israel

You are not legally obligated to provide us with the personal information described in this Privacy Notice. However, by using the Services and submitting personal data, you provide explicit and unambiguous consent to the transfer of your personal information to jurisdictions outside of Israel, including the United States, where data may be subject to different protection standards.

For concerns regarding your personal data or this Privacy Notice, you may contact our designated privacy contact:

EzSignly – Head Office

Email: legal@ezsignly.com

Phone (U.S.): +1 855-994-4290

Address: 33 W Higgins Road Suite # 5000

South Barrington IL 60010

United States

Last Updated:

EzSignly uses cookies and other similar tracking technologies such as pixels and web beacons (collectively, “Cookies”) when you use any of the EzSignly websites, including ezsignly.com that link to this Notice (our “Websites”). This Notice explains what Cookies are, how we use them, and your choices about them. We use the information collected through Cookies in accordance with our Privacy Notice.

Please note this Cookie Notice does not cover our use of cookies, if applicable, within the EzSignly Services (as defined in our Sites and Services Terms and Conditions). Our use of cookies within the EzSignly Services is subject to separate terms where applicable.

1. What Cookies Are and How We Use Them

Cookies are small text files automatically placed on your browser or device when you visit a webpage. They recognize you when you return, help navigate efficiently, remember preferences, enable features, secure the Websites, and improve your experience.

We and our vendors use Cookies for these and other purposes. Certain third-party advertising technology vendors (e.g., ad networks and ad servers) and analytics vendors also use Cookies to deliver ads that are more relevant to you and measure their effectiveness. Depending on the Cookie’s purpose, data may be sent to us, to the party providing the Cookie, or to other parties.

2. Types of Cookies We Use

We use these types of Cookies:

• Strictly Necessary Cookies – Required for the Websites to operate (e.g., logins, authentication, spam prevention). You cannot opt out of these using our tools. Blocking them may cause the Websites to malfunction.
• Functional Cookies – Enable enhanced features like remembering login details, preferences, and personalization. Disabling them may impact functionality.
• Performance Cookies – Collect usage data such as clicks, pages viewed, and session patterns to improve user experience. They may also track email engagement.
• Targeting Cookies – Record visits and actions to deliver more relevant ads. These may limit ad frequency and help measure campaign success.
• Social Media Cookies – Enable content sharing through social buttons or linking accounts with platforms like Facebook or LinkedIn.

3. How Long Cookies Last

We use both session Cookies, which expire when you close your browser, and persistent Cookies, which remain until they expire or you delete them. Duration varies by Cookie type.

4. Third-Party Cookies

Some Cookies come from third parties, which may use the collected data for their own purposes, such as analytics or service improvement. These third parties include analytics providers and advertising partners.

For example, Google Analytics helps us understand Website usage by collecting data on page views, visitor patterns, and referring websites.

5. Your Cookie Choices

You can manage Cookies as follows:

Browser and Device Settings – Configure your browser or device to refuse or remove Cookies.

Advertising Cookie Opt-Outs – Control tailored ads by visiting the Network Advertising Initiative, Digital Advertising Alliance, or Your Online Choices websites. We do not control these platforms or their mechanisms.

Remember, disabling Cookies may affect site functionality. Device and browser settings must be configured separately for each device.

6. Changes to This Notice

We may update this Notice anytime. Updates will appear on this page with an updated “Last Updated” date unless additional notice is required by law. By continuing to use our Websites, you confirm that you have read and understood the latest version.

7. Contact Us

If you have questions about how we use Cookies, contact us at legal@ezsignly.com.